About this role
Job summary
An exciting 8-month fixed-term opportunity has become available for a Patient Pathway Lead within the Rheumatology and Metabolic Team. This role offers an excellent chance to develop your skills and gain valuable experience within a specialist service.
As a Patient Pathway Lead, you will act as a senior point of contact for the Access and Choice (A&C) team, working closely with clinical and nursing colleagues to ensure the delivery of high-quality patient care. You will help oversee patient pathways and support the effective running of services in accordance with Trust policies and standard operating procedures.
This is a full-time position (1.0 WTE), working Monday to Friday, with shifts scheduled between 8:00am and 5:00pm.
Main duties of the job
The successful applicant will have previous experience of leading a team and managing change. They should be resilient, motivated, organized, work well under pressure and have exceptional communication skills.
They will work closely with the Service Manager and Operations Manager to ensure the Trust's Access Policy is adhered to and that all administration-related Key Performance Indicators (KPIs) are met, with remedial actions put in place where necessary.
They will also be responsible for the personal development planning and learning needs of the staff within their own administrative team, as well as managing any human resource issues.
About us
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement. Ranked #1 among all Trusts in North and Central London for all People Promises and themes. Ranked #1 among all Acute Specialist Trusts for "We work flexibly." At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
24/7 access to wellbeing support through our Employee Assistance Programme. A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts. A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment. Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare At RNOH, we are more than a workplace--we are committed to patients, to excellence and the wellbeing of our staff.
Job description Job responsibilities
This role will primarily be focussed on supporting the admin team. They will work closely with the Service Manager, Operations Manager, RTT Team Members, Clinical leads, Consultants and all other clinical staff in the directorates, Heads of Departments, HR Partner, Divisional Accountant, and Patients/Representatives.
Some of the Duties will include: Outpatient and Inpatient Waiting list Management. Manage annual leave, sickness absence and time owing in accordance with Trust policy. Responsible for workload planning and delegation on a continuous basis, ensuring equity of distribution between admin team members.
Please see attached job description for more information about this role.
Person Specification
Communication & Relationship Skills Essential
Able to communicate complex or sensitive personal information clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients or relatives) The ability to both work co - operatively with other teams within the Trust to develop effective working relationship Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or Able to induct new staff into the department, demonstrating tasks to colleagues.
Knowledge, Training & Experience Essential
Educated to GCSE level or equivalent, with Grade C or above in English and Maths. Operational management within a management role. Experience of supervising a team of staff. Previous experience of staff management including objective setting, appraisal, performance review and development. Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment. Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act. Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent). Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
Desirable
NVQ Level 4 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification. Previous NHS experience, or experience of working in a healthcare setting.
Analytical & Judgment Skills Essential
Able to work independently, managing own workload and allocating work appropriately to others. Able to induct new staff into the department, providing training to new colleagues. Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and allocation of work. Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions Ability to make decisions in a constantly changing environment (e.g. clinic setting) using judgement to deal with queries or escalate where necessary. Advanced keyboard skills, and competent use of IT, including competent use of databases. Able to deal with sensitive information with tact, diplomacy and understanding A strong understanding of multidisciplinary issues and commitment to multi-disciplinary working Good skills of influencing, persuasion and negotiation Ability to make decisions in a constantly changing environment using judgement to deal with queries or escalate where necessary. Able to deal with sensitive information with tact, diplomacy and understanding.
Planning & Organisational Skills Essential
Able to work independently, managing own workload and prioritising tasks.
IT skills Essential
Advanced keyboard skills, and competent use of IT.
Desirable
Experience of using a patient record system Knowledge of the Epic patient electronic health record system
Responsibility for Equality, Diversity and Inclusion Essential
Demonstrable commitment to anti-discriminatory and inclusive behaviours and practices
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Royal National Orthopaedic Hospital NHS Trust
Address RNOH Stanmore
Brockley Hill
Stanmore
HA7 4LP
United Kingdom
Employer's website https://www.rnoh.nhs.uk/ (Opens in a new tab)