About this role
Job summary
An exciting opportunity has become available for a motivated, organised, and enthusiastic scheduling administrator to join our dynamic Medical Day Unit team at The Royal Marsden. As a key member of our administrative team, you will play a vital role in delivering a smooth and efficient patient journey. Your day-to-day responsibilities will include scheduling and coordinating patient appointments for cancer treatment, supporting and responding to patient queries with care and professionalism, acting as a front-of-house ambassador on our front desk, creating a welcoming environment, and providing essential administrative support to a busy and fast-paced day unit. The Royal Marsden NHS Foundation Trust is internationally recognised for its excellence in cancer care, research, and innovation. Our Medical Day Unit delivers life-changing anti-cancer treatments, clinical trials, and supportive care to patients Monday to Friday. We're looking for someone who is a confident and compassionate communicator, a team player who thrives in a collaborative environment, and someone who is highly organised with excellent time- management skills. It is important you are adaptable, flexible, and able to work effectively in a fast-paced setting and you have experience in administrative and scheduling duties. This is your chance to be part of a team that makes a real difference every day supporting patients through important stages of their cancer treatment journey.
Main duties of the job
The Administrator/Scheduler is an integral member of the Medical Day Unit team under the supervision of the Administrative Manager and Nursing Managers. The post holder will coordinate all administrative and scheduling aspects of the Day Care Services including appointment scheduling, reception, and clerical duties. The working days will be Monday - Friday 08:00 - 16:00 or 09:00 - 17:00.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification
To manage all new patient cancer treatment referrals from clinicians, ensuring that the first cancer treatment is scheduled within NHS Cancer Waiting Times targets.To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the cancer treatment scheduling experience.To liaise with the clinical teams and nursing staff to prioritise the scheduling of patient appointments.To schedule all cancer treatment appointments on the Medical Day Unit in line with local guidelines and protocols.To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results, patient experience, and clinic schedules.To book chemotherapy prescribing clinic and treatment appointments for all patients receiving chemotherapy.To develop specialist knowledge of cancer and chemotherapy and supportive regimes used within day care.
Person Specification
Education/Qualifications Essential
Good general education
Desirable
NVQ Customer Care
Experience Essential
Demonstrable experience working in a healthcare environment Understanding of working with patients who are critically and chronically ill
Special aptitudes and disposition Essential
Good interpersonal skills Ability to work under pressure Ability to work as part of a team Patience and understanding of patients' needs Experience of working with computers
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Marsden NHS Foundation Trust
Address Royal Marsden Chelsea
Fulham Road
Chelsea
SW3 6JJ
United Kingdom
Employer's website https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)