About this role
Job summary
An exciting opportunity has arisen to join our large thriving PCN in Chelmsford Essex, as a Management Assistant providing administrative support to the Clinical Directors, the PCN's Head of Operations and the PCN Support Manager. The role will be for 20-24 hours a week to be worked over 3-5 days, to include working on Fridays.
The successful candidate will support Chelmsford City Health PCN in ensuring efficient daily operations, servicing approximately 43,000 patients.
The role offers the opportunity to work across the four PCN practices, as a key player in a growing team, collaborating closely with multidisciplinary colleagues including GPs, nurses, pharmacists, paramedics, a digital and transformation manager, social prescribers, general practice assistants and care coordinators.
Ideally you will have had previous experience in an administrative role in a large practice or PCN but if you have a proven track record of providing outstanding administrative support, have an eye for detail and accuracy, can demonstrate that you are a highly collaborative team member with excellent interpersonal and communication skills, a flexible proactive attitude to problem solving and a commitment to producing quality outputs, then we welcome your application and look forward to hearing from you.
Main duties of the job
To be a key part of the Chelmsford City Health PCN structure and to play a vital role in ensuring the PCN meets its objectives effectively and efficiently.
To work collaboratively, supporting the Clinical Directors, the PCNs Head of Operations and the PCN Support Manager to ultimately meet the healthcare needs of the patient population.
To assist in the continuation of building and maintaining key relationships with external partners and stakeholders in healthcare social care the voluntary sector and patient groups.
To support the management team with projects facilitating and supporting collaboration and the integration of clinicians services and operating procedures.
About us
The four surgeries which make up Chelmsford City Health PCN Limited are separate practices that formed a network to benefit from shared resources and to be able to offer healthcare services at scale to its population of 43,000 plus patients. Two of the practices are dispensing practices and all four are training practices.
This is an excellent opportunity to work alongside experienced colleagues as part of a friendly, progressive PCN committed to improving community health and to provide collaborative and patient-centred care.
We are passionate about delivering exceptional care to our patients, and nurturing and supporting our staff who all contribute to patient care.
We offer the following benefits -
Competitive salary based on experience.NHS Pension.Training & development - access to ongoing professional development, peer support, and PCN-led educational events.Supportive and friendly environment.Flexible working hours - all flexible offers and working arrangements will be considered.Peer support - work alongside experienced colleagues to provide collaborative and patient-centred care.
Job description Job responsibilities
An exciting opportunity has arisen to join our large thriving PCN in Chelmsford Essex, as a Management Assistant providing administrative support to the Clinical Directors the PCNs Head of Operations and the PCN Support Manager.
The successful candidate will support Chelmsford City Health PCN in ensuring efficient daily operations, servicing approximately 43,000 patients.
The role offers the opportunity to work across the four PCN practices, as a key player in a growing team, collaborating closely with multidisciplinary colleagues including GPs, nurses, pharmacists, paramedics, a digital and transformation manager, social prescribers, general practice assistants and care coordinators.
Ideally you will have had previous experience in an administrative role in a large practice or PCN but if you have a proven track record of providing outstanding administrative support, have an eye for detail and accuracy, can demonstrate that you are a highly collaborative team member with excellent interpersonal and communication skills, a flexible proactive attitude to problem solving and a commitment to producing quality outputs, then we welcome your application and look forward to hearing from you.
Overall Job Purpose
To be a key part of the Chelmsford City Health PCN structure and to play a vital role in ensuring the PCN meets its objectives effectively and efficiently.
To work collaboratively, supporting the Clinical Directors, the PCNs Head of Operations and the PCN Support Manager to ultimately meet the healthcare needs of the patient population.
To assist in the continuation of building and maintaining key relationships with external partners and stakeholders in healthcare, social care, the voluntary sector and patient groups.
To support the management team with projects, facilitating and supporting collaboration and the integration of clinicians, services and operating procedures.
PRINCIPAL RESPONSIBILITIES
Supporting Management and Leadership
Assist and support the management team in planning, implementing and co-ordinating meetings, in-house training and educational events.
Support the management team in the delivery and administration of projects and services.
Attend meetings, help to prepare agendas, minutes and circulate; accordingly, these meetings will include board meetings and patient participation group meetings.
Attend the Neighbourhood Team meetings ensuring the PCN team are at the forefront of all opportunities offered and fully aware of changes happening locally and nationally.
Liaise and communicate with the PCN Leads and the ARRS team roles to support all members of the PCN team.
To provide administrative support during annual Flu/Covid campaigns, if required to do so.
Assist in supporting projects and services provided by the PCN.
Provide assistance to the Digital & Transformation Manager with the PCN and Practices websites.
Manage all records, reports, data and information in a safe, efficient and effective manner in order to successfully fulfil all assigned responsibilities.
Maintain and provide effective communication both within and across the PCN and with external stakeholders.
To positively represent the PCNs values and to ensure these are communicated and evident in all responsibilities undertaken.
Support the PCN to meet its agreed aims and objectives within an efficient, safe and effective working environment.
Supporting change to be managed in an effective manner enabling successful outcomes.
Keep abreast of current changes within Primary Care and the wider NHS and Healthcare landscape and identify potential opportunities and challenges.
HR and Training
Help coordinate all aspects of staff recruitment including advertising, staff set-up and induction.
Be responsible for managing the ARRS staff with regard to HR aspects including policies and procedures, sickness and holidays.
Arrange and co-ordinate annual staff appraisals.
Support the Managers in delivering staff welfare, health and safety.
Identify and monitor PCN staff training, ensuring all mandatory training is up to date.
Support any further aspects of HR as required by the Clinical Directors and Head of Operations.
Communication and Relationships
Help to ensure effective channels of communication are in place between all colleagues and team members.
Maintain high quality relationships with community groups and to actively foster links with other outside agencies and in particular the local Neighbourhood Team.
Develop and strengthen professional networks through liaison with practices, other PCNs, and the ICB.
Represent the PCN in meetings with community groups and third-party agencies and provide relevant feedback.
Liaise with the PCN Patient Representative Group to ensure it delivers a positive contribution to the PCN.
Personal Development
Manage own time efficiently and effectively in order to achieve personal/PCN targets.
Ensure own personal development through reflection and feedback from the Clinical Directors, PCN Head of Operations and colleagues.
Ensure that personal continuing development needs are identified and are being met.
Other
This is not an exhaustive list and may be changed considering an ever-changing service need and national and local policy. Therefore, the job description will encompass any other duties deemed appropriate for the post-holder within the scope of the post as determined by the Management Lead. Any changes would be discussed fully with the post-holder.
Person Specification
Professional Conduct Essential
Staff are required to dress appropriately for their role and to conform with any PCN dress code that may apply
Qualifications Essential
Previous experience in an administrative role in a large practice or PCN, preferably, but if you have a proven track record of providing outstanding administrative support, we would welcome your application.
Experience Essential
A highly collaborative working style and must be a team player Outstanding interpersonal skills Excellent attention to detail Computer literacy and experience of Microsoft Office Excellent command of spoken and written English Language Ability to prioritise a varied workload and adhere to strict deadlines Ability to problem solve and use own initiative Ability to work independently and as part of a team Ability to use discretion and deal with confidential information Understanding of patient confidentiality and information governance
Desirable
Knowledge of PCNs Knowledge of SYSTM1 Knowledge of medical terminology
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Chelmsford City Health Primary Care Network Limited
Address Beauchamp House Surgery
37 Baddow Road
Chelmsford
CM2 0DB
United Kingdom