About this role
Job summary
The Bridges Medical Practice is looking for a new Receptionist for 27 hours per week on a variable rota. The position will be across both The Bridges Medical Centre and Littlemoor Surgery. Hours vary between 8am and 7:30pm.
We are a large, busy practice with a multi disciplinary team. We are hardworking, friendly and strive to do the best for our patients.
On the job training will be given. The position is subject to satisfactory references and DBS check.
Main duties of the job
Candidates should have good customer service and communication skills, be flexible and willing to learn. IT experience is preferred. Adhering to confidentiality is essential.
Responsibilities Include:
Receiving and routing patients. Answering queries, giving test results, making appointments. Answering the phone and ensuring enquiries are dealt with promptly and efficiently. Forwarding calls and taking messages. Receiving requests for home visits. Issuing repeat prescriptions. Registering temporary patients. Managing deliveries. Checking and stocking consulting rooms. Actioning emails. Inputting updates of patient details on computerised records. Advise patients of relevant charges for private services, accept payments and issue receipts. Act as a chaperone when requested by a clinician (after training has been completed).
About us
We are a large friendly team comprising of GPs, Advanced ClinicalPractitioners, Nursing team and Physios. We have a variety of admin staff who are equally crucial to patient care and running the practice. We also house staff from other organisations.
We provide many different services to patients and are constantly improving how we work.
Staff can benefit from the generous NHS pension scheme. There is free onsite parking at both sites and a cycle to work scheme.
Job description Job responsibilities
JOB SUMMARY
To ensure patients are dealt with in an efficient and polite manner, liaising with other members of staff when needed.
Main Responsibilities
Opening the premises and checking heating, lighting and ventilation. Ensuring IT and telephones are ready each morning and ensuring the self check-in is working. Ensure the waiting areas are tidy and all necessary preparations have been made to receive patients. Receiving and routing patients on arrival. Answering general queries, giving test results, making new and follow-up appointments. Answering the telephone and ensuring all enquiries are dealt with promptly and efficiently. Forwarding calls to other departments and taking messages as appropriate. Receiving requests for home visits, ensuring careful recording of all relevant details and where necessary referring to the Duty Doctor. Issuing repeat prescription requests in a timely manner. Registerin temporary residents. Managing deliveries; ensuring items for cold storage are dealt with promptly Ensuring outgoing mail from all departments is posted promptly. Dealing with tasks sent internally and externally. Checking consulting rooms after surgery and making the room ready for the next clinician. Retrieve and re-file paper records as required. Action emails. Inputting updates of patient details on computerised medical records, including changes of name/address/consent/next of kin etc. Advise patients of relevant charges for private services, accept payments and issue receipts. Ensuring the reception area is left tidy and ready for use by incoming colleagues, and that they are provided with information about any unresolved or urgent matters. When last to leave at the end of the day, ensuring the building is totally secured and alarm activated. Act as a chaperone when requested by a clinician (after training has been completed).
Person Specification
Experience Essential
Experience of working in a public facing role
Desirable
Experience of working in primary care or other healthcare setting
Knowledge and Skills Essential
Good customer service skills Good communication skills Ability to strictly adhere to confidentiality Flexible and adaptable Ability to work well in a team Willingness to learn
Desirable
Knowledge of SystmOne IT system
Qualifications Essential
GCSE grade A to C (or equivalent) in English, Maths and IT
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Bridges Medical Practice
Address The Bridges Medical Centre
26 Commercial Road
Weymouth
Dorset
DT4 7DW
United Kingdom
Employer's website https://www.thebridgesmedicalcentre.co.uk/ (Opens in a new tab)