About this role
Job summary
TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;
https://globaleur232.dayforcehcm.com/CandidatePortal/en-GB/msichoices/Posting/View/9131
PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK
Main duties of the job
Make every interaction count!
Looking for a role where organisation, client service, and compassion come together? Join our team and play an important role in supporting people accessing essential reproductive services.
As a Client Care Coordinator, you'll be at the centre of our Regional Treatment Centre, helping to create a positive and professional experience for every client. From managing appointments and handling confidential information to answering enquiries and supporting the smooth day-to-day running of the service, you'll be a trusted first point of contact for those who need us.
We're looking for someone with experience in customer service, reception, or a similar role who enjoys working with people and can confidently manage multiple priorities. You'll be highly organised, adaptable, and able to communicate with empathy and professionalism, even in a busy environment.
Flexibility and ability to travel is essential, as occasional travel to our Chesham or Reading sites may be required to provide support during periods of absence. In return, you'll benefit from free parking at all locations, reimbursement for travel outside the Oxford centre, opportunities to develop new skills through additional organisational responsibilities, and the chance to build a rewarding career within a supportive and inclusive team.
This is more than an administration role, it's an opportunity to contribute to a service that makes a real difference to people's lives every day.
About us
We have an exciting opportunity to join our national contact centre with hours that can truly compliment a great work life balance.
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
Job description Job responsibilities
For more information, please refer to the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Client-Care-Coordinator.pdf
Person Specification
Experience Desirable
Experience of working in a Contact Centre
Employer details Employer name MSI Reproductive Choices
Address Woodfarm Health Centre
Peppercorn Avenue
Headington
Oxford
OX3 8RZ
United Kingdom
Employer's website https://www.msichoices.org.uk/careers/ (Opens in a new tab)