About this role
Job summary
The Lighthouse Group Practice is seeking a Medical Administrator / Care Co-ordinator to join our friendly and dedicated team, working 30 hours per week.
Working primarily as part of the Medical Administration team, but also providing ad-hoc support to the Quality Assurance Assistant, the successful candidate will play an important role in supporting patient access to high-quality care and ensuring the accurate and efficient delivery of key administrative functions across the practice.
The Medical Administration Team is based at both Southsea Medical Centre and Devonshire Avenue. Applicants must be able to work flexibly on a rota basis between 07:30 and 18:30.
Please be advised that we reserve the right to close this advert early should a high volume of applications be received, so early applications are encouraged.
Main duties of the job
The postholder will provide a welcoming, professional, and efficient service to patients, visitors, and the wider practice team. Working as part of a busy and supportive environment, the role will involve managing appointments and enquiries, supporting patients through face-to-face, telephone, email, and digital channels, and ensuring they are guided to the right care and services. The postholder will also be responsible for a range of administrative duties including prescription processing, patient record management, clinical correspondence, and registration updates. In addition, they will support the practice with quality improvement, governance, safeguarding, and complaints processes, helping to deliver a safe, effective, and patient-centred service in line with NHS standards.
About us
The Lighthouse Group Practice is a friendly, forward-thinking GP training practice providing care to approximately 13,500 patients across two sites: Southsea Medical Centre and Devonshire Avenue Surgery. We have been an established training practice since 2008 and are proud to support the development of the next generation of GPs.
As an active member of a progressive Primary Care Network serving around 44,000 patients, and with a well-established Integrated Neighbourhood Team (INT), we work collaboratively to deliver high-quality, patient-centred care.
Job description Job responsibilities
Main duties of the role include, but are not limited to:
Provide a welcoming, professional, and efficient reception service for patients, visitors, and the wider practice team. Manage appointments, patient check-ins, general enquiries, and administrative support both face-to-face and via telephone. Answer and respond to telephone calls, emails, and patient queries promptly and appropriately, providing information and directing patients to the correct service or clinician. Process and navigate patient requests through digital platforms, supporting access to online services where required. Process repeat prescription requests and ensure timely referral for clinical authorisation. Maintain accurate patient records, including scanning, coding, filing, registrations, demographic updates, and record management in line with GDPR and NHS guidance. Support the processing of Subject Access Requests and ensure appropriate handling of confidential patient information. Assist with quality assurance, governance, and continuous improvement activities to support compliance with CQC and NHS requirements. Provide administrative support for safeguarding processes, including meetings, record keeping, and mandatory training requirements. Support the management of complaints by logging, acknowledging, and assisting with follow-up actions. Work collaboratively with clinical and administrative teams to deliver a safe, effective, and patient-centred service.
Person Specification
Experience Essential
Previous experience working in a GP practice or NHS setting Familiarity with clinical systems (e.g. SystmOne, EMIS, or similar) Previous administrative experience in a busy office, healthcare, or customer service environment Experience of working with the public in a patient/customer-facing role Experience of using IT systems and electronic records
Desirable
Knowledge of care navigation or patient triage processes Experience handling prescriptions or clinical correspondence Experience in complaints administration Understanding of medical terminology
Qualifications Essential
Good standard of general education Four GCSEs or equivalent, including English and Maths, at Grade 4/Grade C or above
Desirable
NVQ Level 2/3 qualification in Business Administration, or equivalent knowledge and experience gained through relevant administrative roles. Level 3 qualification in an administrative subject or equivalent experience.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Lighthouse Group Practice
Address Southsea Medical Centre
Carlisle Road
SOUTHSEA
Hampshire
PO5 1AT
United Kingdom
Employer's website https://www.lighthousegrouppractice.co.uk (Opens in a new tab)