About this role
Job summary
This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation. We are seeking for a self-motivated individual who is able to plan and organise their workload to deliver the highest level of service at the Private Consulting Rooms, to patients and consultants within the Private Healthcare service at the Trust.The Private Patient Outpatient Team leader will be required to work as part of the Private Healthcare team, delivering the highest level of administrative service to both patients and clinical teams. The post holder will act as the first point of contact for patients during their outpatient appointments and will therefore ensure the highest standards of hospitality to all patients and visitors to the hospital. They will also be responsible for supervising the outpatient reception team to ensure that daily workload is managed well across the team.The role will support the Service Manger's responsibility to ensure that the outpatient service runs smoothly for patients, consultant users, and other staff. The post holder will also be expected to be part of the reception rota. Please note, you will be required to participate in a rolling rota Monday to Friday, 8am to 8pm.
Main duties of the job
This patient facing role will undertake all administration functions of the patient's pathway, such as correctly updating the electronic health record system with appointments, arranging transport and proactively organising additional supplementary services.You will greet all new patients, ensuring they are escorted to their appointments and provided with the necessary information related to their treatment. They will ensure that contact information is up to date, and that patients' queries/ concerns are addressed immediately. You will need to be able to communicate complex or sensitive information clearly, effectively, and appropriately with private consultants, patients and their families and provide support for trouble shooting non-routine matters or resolving initial complaints.To be successful in this role, you will need to demonstrate you have significant experience in providing excellent customer service to patients within a professional, can-do attitude.For further information/ informal visits please contact Sarah Lowery- Assistant General Manager, at [email protected]
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.Come and be a part of the best NHS trust in England to work for, according to our staff** UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications Essential
Educated to Degree level or equivalent experience. Knowledge of administrative procedures, acquired through training and previous experience of working in an administrative environment. Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Experience Essential
Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise. Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
Desirable
Previous NHS or private healthcare experience, or experience of working in a healthcare setting Experience of working in a private healthcare provider within the NHS.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University College London Hospitals NHS Foundation Trust
Address National Hospital for Neurology & Neurosurgery, UCLH
Queen Square
London
WC1N 3BG
United Kingdom
Employer's website https://www.uclh.nhs.uk (Opens in a new tab)