About this role
Job summary
We are looking for an enthusiastic Senior Healthcare Support Worker to join our dynamic team at St Luke's Treatment Centre, working within our multi-specialty Outpatients Department. This is a fantastic opportunity to work in a fast-paced and varied environment, caring for a wide range of complex patients and supporting a broad selection of clinics.
St Luke's Outpatients hosts clinics across multiple specialties, including Cardiology, Ophthalmology, Rheumatology, Diabetology, Gastroenterology, Dermatology (Skin Analytics), and ENT. You will provide care for both adult and paediatric patients, working closely with nursing, medical, and multi-disciplinary teams to deliver high-quality care.
The role involves supporting patients and carers throughout their outpatient journey, maintaining accurate documentation, and using IT systems effectively. You will need to demonstrate excellent communication skills, a positive and professional attitude, and the ability to work flexibly and adapt to changing priorities. Previous healthcare experience in a clinical setting is essential.
You may also be required to work across other designated Trust locations, including our community hospitals. Flexibility is key to this role, and excess travel reimbursement will not apply to a permanent or temporary change of base.
Main duties of the job
The role of a Senior Health Care Support Worker within a multi- specialty department requires different skill sets to be able to support the various clinics. Skills required for this role include:
Supporting clinicians within their clinics.
Performing observations, height, weight, BMI and ECG's.
Undertaking HCSW led Skin Analytics clinics.
Phlebotomy
Undertaking the decontamination process of Nasendoscopes for ENT clinics.
Supporting Ophthalmology clinics - Performing Visual Acuities, Visual Fields and administration of eye drops.
Compliance with infection prevention policies and procedures.
In addition to the above it is essential that all patients are cared for individually, they may need assistance with personal care, manual handling and emotional support whilst in our department.
Please see Job description for more detailed information regarding main duties and responsibilities of this role.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
we are compassionate, we are proud, we are inclusive, and we are one team This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description Job responsibilities
Provide support to the Multi Professional team under the direction of an appropriate Registered Health Care Professional within all areas of the outpatients department. This role can involve frequent walking and standing for long periods of time. The post holder must also have the physical ability to use manual handling equipment i.e. hoists, trolleys and wheelchairs. The post holder will be required to work flexibly and may be called upon to work at one of the other UHL in the Community sites, The post holder will be required to provide exceptional patient care for all our patients, while working with our trust values and applying them to your work.
Person Specification
Training and Qualifications Essential
Must be able to communicate clearly in the English language, using terms that people in your care can understand. Demonstrates a commitment to further learning and personal development. Demonstrates the ability and willingness to undertake a core induction programme and NVQ2 or similar in care or as relevant. Satisfactory level of General Education Competent in, or willing to undertake training in Phlebotomy, Visual Fields, Visual Acuities & Skin Analytics, in addition to routine clinical observations and tests.
Desirable
GCSE in English and mathematics or equivalent NVQ qualification Literacy level 2 or equivalent Numeracy level 2 or equivalent
Experience Essential
Previous experience of working with people Demonstrates an understanding of the role and responsibilities of a Support Worker Satisfactory written language skills as evidenced by at least 2 paragraphs of relevant supporting information A minimum of grammatical, spelling and presentation errors throughout the application form Must be IT Literate.
Desirable
Previous experience in a care environment
Equality, Diversity and Inclusion Essential
Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Communication and Relationship Skills Essential
Communicates effectively Ability to work as part of a team Ability to receive and carry out instructions Ability to assist in the learning of others
Desirable
Desire to progress with a career in Health Care
Analytical and Judgement skills Essential
Is able to fulfil the job description. Demonstrates an interest in caring and motivation for the HCA role as evidenced by appropriate evidence of prior professional care experience. OR evidence of informal care / volunteering and an appropriate account of transferrable skills in the supporting information.
Desirable
Desire to progress with a career in Health Care
Planning and organisation skills Essential
Recognises own limitations
Commitment to Trust Values and Behaviours Essential
Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Other requirements specific to the role Essential
Shows interest in caring for people Demonstrates enthusiasm and motivation Flexible approach to meet the needs of the service and user Ability to work flexibly, and travel across sites as required
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals of Leicester NHS Trust
Address St Luke's Treatment Centre
33 Leicester Road
Market Harborough
LE16 7BN
United Kingdom
Employer's website https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)