About this role
Job summary
Are you an administrator in need of a change? Do you have the skills to make a difference? We are looking for a Bookings Co-ordinator to join St Mark's Gastroenterology booking team.
We are looking for committed, caring, willing to learn, dedicated person with attention to details.
The post holder will be the first point of contact for patients, healthcare professionals and members of the public who contact the service, working in a busy office environment with a multi-disciplinary team consisting of administrators, doctors and nurses.
The successful candidate will be proficient in the use of IT systems, using the hospital electronic booking system to book new and follow-up patient appointments, answering the emails and the telephone inquiries.
The successful candidate will be proficient in the use of Word, Outlook, Excel, PowerPoint and email and must have general office experience. Full training and access to other programs will be provided. Experience of database use would be useful.
If you would like to know more please contact Jag Samani (ASM) and arrange an informal visit to meet us and see the Department. An informal visit is recommended to see how we work.
Please note that it is likely that our office base will move to Central Middlesex Hospital in the future so please consider whether you would be happy to work at this location.
Main duties of the job
To provide comprehensive administration services to support all functions of St Mark's Gastroenterology Out-patient Booking Hub in delivering an effective and timely referral management and appointment booking service for referrers and to support patients and patient carers through the patient pathway for a range of clinical services.
The post holder will be required to undertake a range of tasks, including effective appointment booking, accurate data input on the relevant clinical system, processing of referrals, uploading and processing of clinical information, the use of scripts and involvement in service improvement projects on an ad hoc basis.
The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description Job responsibilities
Please find the details of the role responsibilities in the job description and person specification attached.
Person Specification
Eduation and qualifications Essential
Educated to A-Level/NVQ level 3 or equivalent 5 GCSEs graded C or above or equivalent
Desirable
Educated to degree level
Knowledge and Experience Essential
Experience in admin role with patients in NHS Computer literate with proficient use of office software including microsoft word and excel An understanding of data protection and confidentiality Experience in maintaining and updating databases Understanding of patient pathways in NHS Experience of organizing and prioritizing own workload
Desirable
Knowledge and understanding of basic medical terminology
Skills, Abilities and Attributes Essential
Excellent interpersonal skills, including verbal and written communication Assertiveness skills and the confidence to deal diplomatically with a wide range of people and situations Ability to work without supervision and within deadlines on a variety of tasks Positive, friendly attitude Understanding of patient pathways in NHS
Desirable
Experience of using electronic referral system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name London North West University Healthcare NHS Trust
Address St Mark's Hospital
Watford Road
London
HA1 3UJ
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)