About this role
Job summary
An exciting opportunity has arisen within Herefordshire and Worcestershire's developing Children and Young Peoples Neurodevelopmental (ND) Service. The service focuses on the assessment and management of ADHD using a trauma-informed, developmental approach, supported by experienced Advanced Clinical Practitioners (ACPs) and Medical Consultants.
We are seeking a motivated and organised Admin Lead to join our growing team.
The successful candidate will work 37.5 hours per week and will be based at Covercroft, Droitwich
The service operates Monday to Friday, and we actively encourage flexible working. The 37.5 contracted hours can be worked flexibly within normal office hours to suit both service needs and the successful candidate where possible.
Join our team, we pride ourselves in providing outstanding care to patients across Herefordshire and Worcestershire. We will provide you with resources to develop and progress a long-term career as well as flexibility, continual professional development as well as a wide range of wellbeing and support. If you would like to discuss informally if this is the right role for you, get in touch with Recruiting Manager which can be found on the top right-hand side of the advert.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Main duties of the job
Services for Children with ASD and ADHD are undergoing exciting transformation in Herefordshire and Worcestershire. As an Administrator for the Neurodevelopmental Service you will provide an efficient and smooth running administration service for clinicians working in the team.
You will maintain a team caseload spreadsheet (a high level of excel skill is required) and appointment system for clinics and make arrangements for patients/relatives. Handle telephone and email enquiries regarding appointments, cancellations, and queries referring where necessary to the appropriate person. You will type and process clinic letters and make entries in the Electronic Patient Record. You will also need to be proficient in arranging and minuting clinical and non-clinical meetings. Experience of line managing and leading teams is essential.
The ability to use your initiative, work proactively, demonstrate excellent communication and influencing skills, manage and prioritise your own workload and respond flexibly to changing demands are essential requirements of the role.
We are a supportive and passionate team, and you will receive full training to ensure you can succeed in this role.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunitiesIf you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description Job responsibilities
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Knowledge Essential
Knowledge of a range of administrative / secretarial procedures Detailed knowledge of Microsoft Office Word / Excel / Outlook Understanding of the Data Protection Act and code of Confidentiality
Desirable
PowerPoint
Skills & Abilities Essential
Ability to challenge poor behaviour Role modelling good behaviour. A positive attitude and able to act on feedback Ability to praise and be supportive to others IT skills equivalent to RSA level 3 Numerate Good communication and organisational skills Good telephone manner Ability to prioritise work Demonstrate ability to use initiative effectively
Desirable
Audio typing skills Minute taking skills
Experience Essential
Significant recent Administrative/Secretarial experience (usually demonstrated by a minimum of 3 years experience) Supervision/management of staff Minute taking experience
Desirable
Previous relevant NHS experience Minute taking experience
Qualifications Essential
Educated to academic Level 3 (e.g. A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business Administration related subject I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Desirable
GCSE (Grade A-C) or equivalent in English Language GCSE (Grade A-C) or equivalent in Maths Shorthand
Additional Criteria Essential
Willingness to undertake further training Ability to meet the travel requirements of the role I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesnt guarantee sponsorship at point of expiry.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust
Address Covercroft Centre
Colman Road
Droitwich
Worcestershire
WR9 8QU
United Kingdom
Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)