About this role
Job summary
THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO NATURE OF THE SERVICE
IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
The role of the Pathway Tracker is to provide comprehensive administrative support to the Women's Directorate West, Obstetrics and Gynaecology, by collecting, recording, analysing, interpreting and reporting of data required to monitor compliance with the Welsh Assembly Government Referral to Treatment Time (RTT) and Service and Financial Framework annual targets. Responsible for accurate and timely recording of the whole patient pathway on WPAS. The role involves being an integral member of the Women's Directorate West Management Team, co-ordinating, organising and attending of meetings. The Pathway Tracker reviews the progress the patients journey through the care pathway and core services such as health records, radiology and pathology. This pathway is both within and external to the Organisation and includes liaison with the departments involved in providing care and core services, ensuring that planned patient treatment progresses smoothly and in a timely manner. Proactively takes steps to ensure that the patients diagnostic and treatment pathway are achieved on target
Main duties of the job
Communicates with clinical and non clinical members of the health care team for the benefit of patient care e.g. arranging appointments or referral onto others within or outside the Organisation e.g. other departments in other Organisations.
Must have the skills to question delays in the patients treatment pathway using tact and diplomacy to ensure compliance with pathways and escalation policy
Ensures that the progress of the patient through the pathway is prospectively and proactively managed, any concerns relating to e.g. waiting times and treatment schedules must be communicated to the relevant staff or clinical service and where necessary the post holder will be required to use negotiation and persuasive skills to improve this element of the pathway
Deal with telephone, personal and other enquiries in a timely, professional and effective manner, enquiries may be from clinical departments, health care professionals or patients
To take personal responsibility for administration coordination and sequencing of the clinical pathway for a range of patients (possibly around 200 patients at any one time), at various stages in the hospital journey
Effective communication requires verbal and non verbal skills e.g. email, information systems, communicating directly to clinical/non-clinical colleagues regarding investigation and other appointments
The ability to speak Welsh is desirable for this post; Welsh and /or English speakers are equally welcome to apply.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge Essential
Extensive and demonstrable knowledge and experience to at least RSA Level 3 or equivalent Experience in a variety of administration settings
Desirable
Evidence of ongoing study relevant to this position Knowledge of Referral to Treatment Time
Aptitude and Abilities Essential
Demonstrate recent effective team working Ability to demonstrate effective time management
Desirable
Ability to speak Welsh
Values Essential
Enthusiastic, motivated and approachable Offer a degree of flexibility with working hours
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Betsi Cadwaladr University Health Board
Address Ysbyty Gwynedd
Penrhosgarnedd, Bangor
Bangor
LL57 2PW
United Kingdom
Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)