Job summary

This is a varied and people focused role where you will be at the heart of the patient experience. As the first point of contact for patients, you will help create a welcoming, calm and professional environment while working closely with clinicians and operational colleagues as part of a wider team.

You will be entrusted with significant responsibility, ensuring reception and waiting areas run smoothly and supporting the delivery of safe, effective and compassionate patient care.

Main duties of the job

Welcoming patients and dealing with them in a professional, efficient and sensitive manner, enhancing their overall experience of the centre

Booking patients onto Systm One

Managing patient queries face to face

Liaising closely with other members of the Local Care Direct team and Hospital teams, including clinicians, health professionals and operational staff

Ensuring reception and waiting areas are safe, organised and welcoming

Communicating effectively with external stakeholders where required

Supporting clinical and operational processes to enable the delivery of high quality patient care

Your role is central to creating a positive patient journey and supporting the effective running of the service.

For further information please click the link provided.

About us

Nothing matters to us more than people - The way we treat our patients and the people who work for us; the way we do things and our commitment to keeping our promises are what we value most.

We do what we say we will do and we do it well - Local Care Direct is a Social Enterprise organisation providing a wide range of healthcare services in Yorkshire. We are a community-owned organisation, independent from the NHS, and committed to putting patients first.

A few Benefits of working for Local Care Direct are:

NHS PensionsNHS Discounts (Blue light card)25 days (pro rata) annual leave plus bank holidays, increasing by one day for each completed year of service, up to a maximum of 30 daysComprehensive Staff Training programmeModern working environment with a positive atmosphereHealth & Wellbeing group to support staffSupportive and Friendly teamAnnual Awards focused on raising money to support local charityOpportunity to build a clinical portfolio in face to face, ED Streaming, Walk in Centre, Urgent Treatment centre, home visiting and telephone/video consultation

Job description Job responsibilities

For more information about this exciting opportunity, please visit our website using the link on the side.

Please note that applications will not be accepted through NHS Jobs.

Person Specification

Experience Essential