About this role
Job summary
25 hours per week. Full time equivalent salary for this role is £25,000-£26,000. Pro rata salary is £16,666.67- £17,333.33.
Working within a General Practice providing health care to patients. First point of contact for patients, general public and health care professionals attending Banbury Cross Health Centre. Providing a wide range of medical reception and clerical support to the Clinicians and Management working within the Health Centre. Banbury Cross Health Centre has several locations and this role may require you to work from different sites within the Banbury area.
Main duties of the job
To deliver excellent levels of customer service at all times and contribute towards Service Delivery Targets of BCHC and meeting personal performance Targets. Welcome and assist patients, visitors and other health care professionals. Ensure all Visitors sign in and receive information regarding fire alarms & other housekeeping rules. Delivering accurate and complete messages to all staff. Facilitate the smooth and efficient running of clinics. Ensure waiting patients are monitored and checked in correctly. Ensure reception area both public and staff are kept clean and tidy at all times. Ensure all patient information is accessible and up to date. Ensure that the clinicians are aware of patients who require immediate attention. Have a basic awareness / ability to deal with challenging behaviour. Process internal and external mail on a daily basis ensuring all paperwork received is logged appropriately. Undertake all aspects of data entry and maintain a computerised clinic system. Administration of outgoing correspondence. Maintain the cleanliness & tidiness of the public areas. Carry out any other administrative duties as deemed necessary by the reception manager and Practice Manager including but not limited to processing of Medical Records, Insurance requests & SARS.
About us
Banbury Cross Health Centre is owned and operated by Principal Medical Limited (PML), which works in partnership with the NHS to deliver primary care services in GP practices and community settings.
Founded in 2004 as a not-for-profit organisation by local GPs, PML was established to enable healthcare professionals to develop and deliver innovative services at scale. Today, 70% of GP practices in Oxfordshire and 22% in Northamptonshire are associated with the Federation.
PML is the largest GP Federation in Oxfordshire and South Northamptonshire, serving nearly 800,000 patients. We believe local providers are best placed to deliver high-quality, cost-effective care that meets community needs.
With over 20 years of experience, PML has a strong track record of delivering NHS, ICB and Public Health services. Our work is guided by five core values: being Compassionate, Competent, Courteous, Collaborative and Committed. We welcome applicants from diverse backgrounds and those with protected characteristics under the Equality Act 2010.
Job description Job responsibilities
Equal Opportunities
Ensure that self and co-workers deliver care equally to all by promoting anti-discriminatory and non-prejudicial practice. Promote individuals rights, personal beliefs and informed choice in respect of service deliverance as per the Equal Opportunities Policy and Patient Charter. Promote effective and sensitive communication skills where there may be barriers to communications and sensitive issues.Confidentiality
The Receptionist will sign a confidentiality agreement and maintain the confidentiality of information regarding patients who may wish to remain anonymous, staff and other business in accordance with the Data Protection Act. Information relating to patients, carers, colleagues, other healthcare workers or the business of the service may only be divulged to authorised persons in accordance with the company policies and procedures relating to confidentiality and the protection of personal and sensitive data.Personal/Professional Development
Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Participate in any training programme implemented by Management. Effectively manage own time, workload and resources. Assess own performance and development and take accountability for own actions, either directly or under supervision.
This job description seeks to outline the key duties and responsibilities of the post holder and is not a definitive document and does not form part of the main statement of terms and conditions. This job will be reviewed periodically and changes may be made in consultation with the post-holder.
Person Specification
Skills and Knowledge Essential
Reception and administration skills. Good written and verbal communication skills. Excellent telephone manner. Accurate keyboard skills. Numerate and IT literate. Skills include Word and Excel. Able to work as part of a team with a friendly, approachable manner. Able to demonstrate a can-do attitude and work under pressure. Discreet and mindful of individual circumstances. High standard of organisational and administration ability, including filing. Understanding and observe the rules of confidentiality. Patient focused. Flexible and positive attitude.
Experience Essential
Previous experience of working with members of the public
Desirable
Primary Care Information Systems e.g, Emis Web Basic level of understanding of primary care and clerical services within general practice
Qualifications Desirable
Customer Service NVQ Level 2.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Banbury Cross Health Centre
Address Banbury Cross Health Centre
6 Oxford Road
Banbury
Oxfordshire
OX16 9AD
United Kingdom
Employer's website https://www.banburycrosshealthcentre.co.uk/ (Opens in a new tab)