About this role
Job summary
The Trust are seeking to recruit a Service Administrator to join the Perinatal Community Mental Health Service .
This is an excellent opportunity for an experienced administrator to join a friendly and proficient administration team, supporting a range of professionals within the service. It is an interesting and varied role and we'd like to find someone with good humour who enjoys the challenge of a busy working environment.
The successful applicant will need to be able to work 9am -5pm Monday - Friday. Attending our weekly MDT meeting in held at Morden Village Hall, Wareham.
The Service Administrator will be able to ensure a confidential, efficient and comprehensive administrative service is provided to clients and staff, having good IT skills, attention to detail, strong time management, great interpersonal & communication skills. You must be able to work accurately under pressure, and be able to work well as part of a team.
Main duties of the job
Day to day duties will involve providing a professional and courteous response to patients, occasionally handling distressed patients via telephone, diary management,updating medical records (using Rio), minute taking and assisting the team with general admin.
You will be working as part of an efficient and professional team.
About us
At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.
Job description Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.
All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.
As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected].
Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.
Person Specification
KNOWLEDGE, SKILLS AND TRAINING Essential
GCSE level English Language or equivalent To show understanding of patient confidentiality Well developed skills in communicating effectively with clients and other professionals within and outside the NHS whilst managing complex and sensitive information Knowledge of administrative procedures and systems, the majority of which are non-routine, acquired through training and experience.
Desirable
ECDL or equivalent experience RSA 3 keyboard skills; audio typing and word processing Knowledge of NHS organisation and protocols Knowledge of specialist functional/medical/legal terms and knowledge and experience to deal with non-routine issues such as problem solving for an area of work or developing alternative or additional procedures
JOB SPECIFIC EXPERIENCE Essential
Demonstrable experience of using word processing, spreadsheet, database and or presentation software to RSA 2/3 or equivalent. Experience using an electronic patient record system. Experience in procurement/stock management/ordering systems
PERSONAL QUALITIES/ATTRIBUTES Essential
Evidence of demonstrating the Trust's values and behaviours. Ability to: o Use own initiative o Work to tight deadlines o Be flexible o Work in a changing environment o Be able to work within a team Have a positive attitude o Show an empathetic approach to service users and their carers Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
BUSINESS TRAVEL Essential
Subject to the provisions of the Equality Act, able to travel using own vehicle on Trust business
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Dorset HealthCare University NHS Foundation Trust
Address Florence House
49 Alumhurst Road
Westbourne
BH4 8EP
United Kingdom
Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)