About this role
Job summary
We are recruiting for Clinical Support Worker Outpatients who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Please note if you are successfully appointed into this role you will need to be able to travel across three trust sites, this is Lister Hospital (Stevenage), New QE11 Hospital (Welwyn) and Hertford County Hospital (Hertford).
The Clinical Support Worker (CSW) is an integral member of the multidisciplinary team, providing high-quality care and support to patients under the direction and supervision of registered healthcare professionals.
Our Values areInclude,RespectandImprove. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
If you are invited to an interview you will need to sit a role related assessment
You will assist in delivering safe, compassionate, and person-centred care, supporting patients with their physical, emotional, and social needs while promoting dignity, respect, and independence.
The Clinical Support Worker will undertake a range of delegated clinical and non-clinical duties, including assisting with personal care, monitoring and recording observations, supporting patient assessments and treatments, maintaining accurate documentation, and contributing to the smooth and efficient running of the clinical area
Welcoming, preparing, and supporting patients attending outpatient clinics and ensuring a positive patient experience.
Undertaking and recording routine clinical observations, such as blood pressure, pulse, temperature, oxygen saturation, height, weight, and urinalysis, in accordance with Trust policies and competency requirements.
Assisting with appointment flow and clinic organisation to support efficient service delivery and minimise patient waiting times.
Supporting clinicians during examinations, treatments, and minor procedures, ensuring equipment and clinical areas are prepared appropriately.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification information pack for further detailed informationregardingthis role.
Person Specification
Qualifications / Training Essential
GCSEs (or equivalent qualification or standard) in English and Math
Desirable
Care Certificate Health and Social Care Level 2
Previous Experience Desirable
Experience of healthcare or care work Experience of working with the general public or a range of different people
Skills Essential
Ability to communicate effectively people with varying levels of understanding Evidence of being self-motivated Evidence of working effectively as part of a team Basic IT skills - ability to use keyboard or willingness to develop Excellent time management and organisational skills Ability to work in a busy, sometimes pressurized environment Ability to work to deadlines Ability to use judgement on when to escalate issues and problems
Desirable
Excellent interpersonal skills and the ability to use them to communicate effectively with patients within a multi-disciplinary team
Knowledge Essential
Awareness of clinical setting and clinical care
Desirable
Knowledge of a range of clinical procedures
Other Requirements Essential
Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address New QEII Hospital
Howlands
Welwyn Garden City
AL7 4HQ
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)