About this role
Job summary
We are looking for a Patient Administrator to join our Endoscopy team on a part time basis, at our Endoscopy unit in Birmingham.
As a Patient Administrator with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.
Main duties of the job
Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departureDealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriateEnsuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments systemTracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicatorsAssisting in the completion of month end administrative procedures for the management teamEnsuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded, and banked promptly
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions, working in partnership with the NHS for more than 30 years to make healthcare better for more than 5 million patients each year.
Behind every test, scan and assessment is a team of people helping our services run smoothly, efficiently and with care. With opportunities across community, hospital and office-based settings, InHealth offers the chance to grow your career in a people-focused organisation where your work supports millions of patients and helps bring high-quality healthcare closer to local communities.
InHealth is a place where you're trusted to do your job well, supported by people who value your expertise and give you the space to act on it. Teams show up for each other, leaders back your judgment and help remove blockers rather than create them.
New opportunities open as we grow - whether that's progressing, moving sideways or taking on something different as your strengths evolve. And everything we do is focussed on making healthcare better - for patients, partners and the people delivering care.
Read more about us here: Who We Are - InHealth Group
Job description Job responsibilities
Flexible Part-Time Opportunity
2 Days Per Week | 8:00am 6:00pm Shifts | MondaySunday Flexibility Required
We are looking for a Patient Administrator to join our Endoscopy team on a part time basis, at our Endoscopy unit in Birmingham.
As a Patient Administrator with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.
What you will do:
Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators Assisting in the completion of month end administrative procedures for the management team Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded, and banked promptly About you:
Experienced working in a customer or patient focused environment Confident using Microsoft packages and other IT systems Strong communication skills, both written and verbal The ability to work independently and as part of a multi skilled team
Person Specification
Qualifications Essential
.
Desirable
.
Experience Essential
.
Desirable
.
Additional Criteria Essential
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Desirable
.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name InHealth Group
Address Chelmsley Wood Shopping Centre
SOLIHULL
Birmingham
B37 5TS
United Kingdom
Employer's website https://www.inhealthgroup.com/ (Opens in a new tab)