About this role
Job summary
We are seeking to recruit a Receptionist within the Outpatients Department in Chelsea. We are looking for an enthusiastic, motivated, individual who enjoys working in a vibrant and growing service. You must have a passion for delivering excellent patient focused care. Acting as the first point of contact for all patients you will be responsible for delivering an efficient, high quality and responsive service for the within the outpatients department.
The successful applicant will be expected to have the ability to carry out all administration services and functions within the department for NHS patients.
You should have experience working with a variety of booking systems and be familiar with working to varied processes.
This is an exciting opportunity for someone wishing to have an extremely worthwhile and varied job within a friendly, supportive atmosphere. We would welcome candidates who have experience within patient or customer facing roles and can demonstrate they can deliver to a high standard. Post is essential to facilitate the efficient running of the outpatients department and support clinical teams/consultants in clinic.
Main duties of the job
The receptionist/administrator in the Outpatient & RDAC department will work collaboratively with other administrative staff to deliver an efficient, welcoming reception service, ensuring that patients are checked in and any future bookings for patients are made in a timely way.To proactively address enquiries e.g. from patients, relatives and clinical staff. They must also promote and encourage a caring and supportive environment for patients both in person and on the telephone, ensuring that they are attended to in a timely manner.Provide administrative support for the preparation of clinics, coordination in clinics and scheduling of appointments in epic.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Job description Job responsibilities
For further information please refer to the job description and personal specification
On a rotational basis to ensure expected cover is in place for Reception and phones for the day. To ensure that regular communication is made regarding waiting times for patients.
To provide a patient focused reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times.
Provide and receive information requiring tact, interpersonal and persuasive skills. Conduct exchanges of information with patients, relatives and staff in a considered and sensitive manner. Deal with anxious patients and relatives as well as cultural or language difficulties.
Person Specification
Experience Desirable
Experience of working as part of a team in a customer focused setting. Experience of working as part of a diverse team and contributing to an inclusive workplace culture Previous experience of working in a Healthcare or outpatient setting.
Skills Essential
o Polite and informative telephone etiquette o Understanding of how to provide excellent customer service. o Experience in an administrative role o Analyses information to resolve problems o Patient focused approach Good interpersonal and verbal communication skills - Ability to give and receive complex and sensitive information Good keyboard & computer /IT skills Good organizational skills Self-motivated Experience in an administrative or customer care role Ability to work independently Ability to work in a busy environment and under pressure Ability to effectively manage time o Diligent, reliable and adaptable o Use of empathy and emotional intelligence when dealing with difficult situations. o Excellent judgement and problem solving skills o Planning, organisational and coordination skills o Knowledge of administration procedures and practice
Desirable
Knowledge of computerised patient administration system. (epic)
Education Essential
Good standard of general education to GCSE level. Grade A&C Maths and English (prior to 2019) or Grade 4-9 in Maths and English post 2019 equivalent experience.
Desirable
Apprenticeship /NVQ level 4 in customer care or administration or equivalent experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Royal Marsden NHS Foundation Trust
Address The Royal Marsden Chelsea
Chelsea
SW3 6JJ
United Kingdom
Employer's website https://www.royalmarsden.nhs.uk/working-royal-marsden (Opens in a new tab)