About this role
Position: Airfreight, Customer Service Specialist, Import & Export
Key Responsibilities/ Challenges: • Serve as the primary contact point for assigned customers, ensuring excellent service delivery. • Receive, verify, and process customer orders before handing them over to Operations. • Update and track shipment status proactively, ensuring transparency and a customer-centric service approach. • Handle customer inquiries, special requests, irregularities, and complaints in a timely and professional manner. • Oversee end-to-end processes, including documentation, coordination with carriers, customs compliance, billing, and job closure • Coordinate closely with Airfreight Operations, Customs, and internal stakeholders to ensure timely shipment execution • Support the billing process for shipments. • Gross Profit monitoring
Qualification: • Bachelor’s Degree or higher in Logistics, Business Administration, or a related field. • Minimum 3-4 years of experience in freight forwarding, specifically in airfreight; import experience strongly preferred. • Experience with CargoWise (CW1) is an advantage. • Solid understanding of customer service processes, systems, and operational flow. • Strong ability to identify and fulfill customer needs with a friendly and professional approach. • Excellent interpersonal skills with the ability to collaborate effectively across all organizational levels, including management. • Good command of written and spoken English.