About this role
Overseeing daily restaurant operations including In-Room Dining and &ToGo (grab and go retail) to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an Assistant Outlet Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
• Here's what you will do during a typical day:
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• - Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
• - Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• - Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• - Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• - Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• - Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• - Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• - Food Safety Regulations: Ensuring that all food safety standards are met.
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• Proven experience as an Assistant Outlet Manager or similar role in an independent restaurant or hotel.
• High school diploma or equivalent; hospitality training is a plus.
• Excellent communication, grooming, and interpersonal skills.
• Fluent in English; additional languages are an advantage.
• Friendly, professional, and guest-focused.
• Able to work flexible shifts.