About this role
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
We are seeking a dynamic and creative Content Manager – Social Media to lead the planning, creation, and execution of engaging digital content across social platforms. The ideal candidate will be responsible for driving audience engagement, strengthening brand presence, and ensuring consistent storytelling across channels.
Key Responsibilities
• Develop and execute social media content strategies aligned with business and brand objectives • Plan, create, and manage engaging content across platforms such as Instagram, X (Twitter), Facebook, YouTube, and emerging channels • Collaborate with creative, design, and video teams to produce high-quality multimedia content • Manage content calendars, ensuring timely publishing and campaign execution • Monitor social media trends, audience behavior, and competitor activity to optimize content performance • Analyze performance metrics and prepare reports on engagement, reach, and growth • Engage with online communities and manage brand voice across platforms • Support campaign ideation for digital marketing and promotional initiatives
Required Skills & Qualifications
• 4–7 years of experience in social media content management or digital content strategy • Strong understanding of social media platforms, algorithms, and best practices • Experience in content planning, copywriting, and campaign execution • Familiarity with tools such as Meta Business Suite, Hootsuite, Sprout Social, or similar • Strong storytelling, writing, and editorial skills • Basic understanding of design and video content workflows is a plus • Ability to manage multiple projects in a fast-paced environment
Preferred Qualifications
• Experience in sports, media, entertainment, or digital-first brands • Knowledge of analytics tools and performance tracking • Exposure to influencer marketing and community management
Soft Skills
• Creative thinking and innovation • Strong communication and collaboration skills • Attention to detail • Ability to work under tight deadlines • Strategic mindset with execution focus