About this role
As a Systems Administrator, you will support the company’s internal IT systems, users, and ongoing technology projects while taking ownership of day-to-day IT support and administration. You will also assist with the implementation of cloud, security, and infrastructure improvements, playing a key role within a small technical team.
This position offers the opportunity to build on your experience in systems administration and infrastructure support while developing broader expertise in cloud technologies, security, and IT infrastructure.
Company Profile:
Our client is based in London, England and they provide high-end optical fiber networking fully managed solutions to businesses requiring fast and reliable connectivity. Their services range from network & cloud connectivity, and hosting through to systems integration and fully managed environments.
They are currently expanding their team in the Philippines and are looking for an experienced Systems Administrator to support their internal IT systems, users, and technology projects. You will play a key role in IT support and administration while contributing to cloud, security, and infrastructure initiatives.
You will have the opportunity to work on exciting and innovative projects and at the same time maintain a work-life balance lifestyle. If you are searching for something amazing that you can be an integral part of, this could be the perfect career move for you.
Duties and Responsibilities:
Acting as the first point of contact for internal IT issues, incidents and service requestsProviding technical support for users, laptops, applications, accounts, permissions and access-related issuesManaging user onboarding, offboarding and role changes, including accounts, licences, devices, group memberships and permissionsAdministering Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint and OneDriveManaging users, groups, authentication methods, enterprise applications and access controls within Microsoft Entra IDAdministering Windows devices through Microsoft Intune, including application deployment, configuration profiles, compliance policies, security baselines and device restrictionsSupporting Windows Autopilot and the provisioning, replacement, rebuilding and retirement of company devicesDeploying new applications, managing software updates and resolving application compatibility issues using Microsoft Intune and other appropriate toolsSupporting Microsoft Defender, endpoint security controls, patch management and vulnerability remediationAssisting with the implementation and maintenance of Conditional Access policies, multifactor authentication and role-based access controlsSupporting Windows Server, Active Directory, Group Policy, DNS, DHCP, file services and related infrastructure where requiredAssisting with Microsoft Azure, cloud infrastructure and other internal IT projectsMonitoring system health, security alerts, device compliance and outstanding remediation tasksTroubleshooting hardware, software, identity, access and connectivity issues through to resolutionLiaising with third-party suppliers, support providers and software vendors where necessaryMaintaining accurate system documentation, asset records, configuration records, support procedures and user guidesFollowing appropriate change management, security and documentation processes when making system changesIdentifying recurring issues and improving or automating administrative processes where possibleSupporting the ongoing development of the company’s IT security controls and ISO 27001 processesRequirements
Previous experience in a Systems Administrator, Infrastructure Support or senior IT Support roleGood working knowledge of Microsoft 365 administration, Windows devices and user account managementHands-on experience with Microsoft Intune, Microsoft Entra ID or similar endpoint and identity management platformsExperience managing user accounts, licences, groups, permissions and access controlsGood understanding of Windows device management, software deployment, patching and troubleshootingGood understanding of networking fundamentals, including IP addressing, DNS, DHCP, VPNsGood understanding of security principles, including least privilege, multifactor authentication, device compliance and secure change management.Strong troubleshooting and problem-solving skillsExcellent written and verbal communication skillsGood interpersonal skills and the ability to support users with varying levels of technical knowledgeStrong attention to detail and a methodical approach to implementing changesThe ability to manage tasks independently and take ownership of issues through to completionThe ability to document systems, changes, procedures and technical information clearly and accuratelyThe ability to work effectively within a small technical team and escalate issues when appropriateA reliable and organized approach, with the ability to manage competing prioritiesA willingness to carry out routine support and implementation work while developing into larger cloud, security and infrastructure responsibilities
Advantageous skills or nice-to-haves:
PowerShell or other scripting and automation experienceExperience with Microsoft Defender for EndpointExperience with Windows AutopilotExperience implementing or supporting Conditional Access policiesExperience supporting Windows Server, Active Directory and Group PolicyExperience with Microsoft Azure and cloud infrastructureExperience with vulnerability management, endpoint security and security remediationExperience working within an ISO 27001 or similarly controlled environmentKnowledge of ITIL principles, incident management and change managementRelevant Microsoft, other technical certifications