About this role
OM/Supply chain Specialist with French - Lodz
Job Description: OM/Supply chain Specialist with French Infosys Poland Lodz
We are looking for a candidate with: Knowledge of French (B2/C1) and English (min. B2)- essential for client communication purposes Hands-on experience with SAP system (must have) Experience in End2End Order Management Process min 2 years Ability to create and maintain process documentation Participation in process migration projects is considered an asset Strong analytical skills with the ability to view processes from a broader perspective in order to clarify and simplify them Strong communication skills and the ability to build effective relationships with various stakeholders involved in the process Very good knowledge of Microsoft Excel
Your key activities: End2End Order management process (from order acquisition until order delivered to Customer door) capturing order entry/change/delivery creation/logistic process with creation of shipping documents / shipping instructions/invoicing Supporting customer queries and escalation process Inventory management (checking stock availability- system /cooperation with warehouse, stock allocation). Managing customer disputes (any discrepancies)/ claims/processing return orders Auditing carrier invoices Participation in Process Transition Knowledge Management – Creation of SOPs and training of other team members Triggering and managing process improvements both automation and process redesign
You can expect from us: Performance bonus twice a year Employee referral program bonus Opportunity for professional growth through internal movement (horizontal or vertical), group internal trainings online and onsite Access to training platform (self-learning), domain/soft/technical skills training Possibility to use French language on a daily basis Private medical care at Medicover (with possible extension to family members) Reimbursement of Multisport card or points on MyBenefit platform Attractive group insurance Access to well-being platform, opportunity to take advantage of free meetings with a psychologist Stable employment based on an employment contract No trial period in the contract IT equipment is provided Additional social bonuses Flexible starting hours Opportunity to participate in charity, sports and well-being events Hybrid mode (3 workdays from the office per week)