About this role
How You´ll make an impact Act as the primary liaison between business stakeholders, IT service providers, and vendors. Coordinate and oversee the delivery of infrastructure, applications, and end-user IT services. Manage incidents, service requests, escalations, problem resolution, and change activities. Gather documents, and prioritize business demands, improvement requests, and local IT initiatives. Ensure compliance with IT governance, cybersecurity, audit requirements, and security standards. Drive stable IT operations, continuous service improvement, high customer satisfaction, and successful deliery of IT projects and improvements.
Your background ITIL-based service management expertise, including incident, problem, and change management. Strong stakeholder, vendor, and business relationship management skills. Analytical thinking with proven problem-solving and service improvement capabilities. Effective communication skills with the ability to engage technical and business audiences. Proficiency in ServiceNow, Microsoft 365, and related IT service management tools. Understanding of cybersecurity, compliance, and IT governance requirements.
What We Offer Collective bargaining agreement Flexible working hours Wellness allowance Excellent career opportunities within Hitachi Energy, both in Sweden and globally A mentor to support you during the onboarding phase Various training and professional development opportunities A diverse workplace with more than 70 nationalities represented in Sweden Additional compensation during parental leave Benefits portal with thousands of discounts and offers
Hiring Manager Daniel Meyer, [email protected], will be happy to answer your questions about the position. Union representatives – Sveriges Ingenjörer: Maria Lönnberg, +46 (72) 2004796 ; Unionen: Karin Ulvemark, +46 107-38 51 42; Ledarna: Frank Hollstedt, +46 10 7387043 . For all other questions, please contact Talent Acquisition Partner Elina Mannelqvist, [email protected].