About this role
The Supermarkets & Vending Manager runs the day-to-day operation, ensuring excellent guest experience, strong commercial performance, high operational standards and team engagement. KPIs Guest NPS & retail shopping experience feedback eNPS & team engagement P&L delivery vs. budget Payroll & labour productivity RPRPRT – Right People, Right Place, Right Time Audit & compliance results (H&S, Food Safety, Retail Standards, Cash Management) Team retention & development progress. Commercial Performance · Deliver sales, margin and profit targets. · Analyse weekly trading reports and implement action plans to improve performance. · Manage stock availability, waste control and shrinkage. · Optimise labour scheduling to balance service and cost efficiency. · Drive promotional compliance and maximise seasonal opportunities. 2. Guest Experience · Champion excellent guest service standards across all departments. · Monitor customer feedback and resolve escalated complaints promptly. · Ensure store presentation, cleanliness and merchandising meet brand standards. · Lead by example on the shop floor during peak trading times. People Leadership · Recruit, develop and retain high-performing teams. · Conduct performance reviews, coaching sessions and succession planning. · Build a positive, inclusive and motivated team culture. · Manage absence, conduct and performance issues in line with company policy. · Ensure effective communication across all levels of the store team. . Operations & Compliance · Ensure compliance with health & safety, food safety and licensing regulations. · Maintain accurate stock control and cash handling procedures. · Conduct regular audits and implement corrective actions where required. · Ensure security procedures minimise theft and loss. Financial Control · Manage store budgets and control operating costs. · Monitor payroll spend against agreed targets. · Identify opportunities to improve efficiency and profitability. · Proven leadership experience in retail management, ideally within the hospitality or leisure sector · Strong commercial acumen and financial understanding. · Experience managing large teams in a fast-paced environment. · Knowledge of food safety and health & safety regulations. · Strong problem-solving and decision-making skills.