About this role
Contract: Permanent, full time Salary: £23,835 - £27,715 per annum Location: Remote within the UK Closing date: Thursday 30 July 2026 Interview date: 6 & 7 August 2026 At Blue Cross, we know that pets are family. Losing a beloved companion can be one of life's most difficult experiences, and our Pet Loss Support service provides a safe, compassionate space for people navigating grief. We're looking for a Pet Loss Support Volunteer Coordinator to recruit, support and develop a dedicated network of volunteers who help deliver our helpline, email, webchat and social media support services. This is an opportunity to make a meaningful difference by ensuring people receive the support they need when they need it most. As Pet Loss Support Volunteer Coordinator, you'll play a key role in delivering a high-quality volunteer-led service across the UK. You'll build strong relationships with volunteers, ensuring they are well-trained, supported and equipped to provide compassionate support to service users. Your responsibilities will include: Recruiting, onboarding and supporting volunteers across the UK. Coordinating volunteer rotas to maintain service coverage. Organising induction, training and ongoing development opportunities. Providing guidance, coaching and feedback to volunteers. Monitoring service delivery across telephone, email, webchat and social media channels. Responding appropriately to safeguarding concerns and escalating where required. Promoting the Pet Loss Support service through presentations, events and stakeholder engagement. The role also includes participation in an evening and weekend on-call rota, providing support and guidance to volunteers when needed. This is a home-based role and you will be attached to a nominated Blue Cross site, which will act as your contractual base. Travel to your nominated site is considered normal commuting. Occasional travel to partner organisations and other Blue Cross locations will be required.