About this role
The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Director of Membership Sales & Service, this position will represent the YMCA in a manner in accordance with the mission and goals of the YMCA. Principle Duties: Be on time, ready to start work at Welcome Center at beginning of your shift, dressed in uniform and name tag, no matter the weather. Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing and weekend shifts. Assist in meeting and exceeding monthly and annual membership sales goals. Conduct prospective member tours as per training; demonstrate consistent excellence in sales and closing techniques, telephone and in-person service, and prospective member engagement; follow up for prospective members on a daily basis. Track sales through excel spreadsheets in P Drive. Oversee renewals including sending out billing statements with marketing flyer and tracks in excel spreadsheets in the P Drive. Follows up with all terminations and documents results in excel spreadsheet. Train staff on Welcome Center policies and procedures Assist in grass roots marketing including flyering, tabling, and attending special community events as needed Train welcome center staff on Y-Connect and complete checklist as necessary Perform program and camp registrations as well as membership sign-ups in Spirit or electronic registration system. Perform responsibilities such as cashing out, balancing daily transactions, and dropping envelopes in safe. Maintain an orderly and neat workspace. Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim. Attend all staff meetings (mandatory) and be able to work as a team player. Work some nights and weekends as assigned. Perform all other duties as assigned.