About this role
About us: Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 50,000 e-bikes in just three years and are growing fast! Upway's mission is to make e-mobility accessible to a wide range of people. Our goal is to build the largest and highest quality e-bike range by sourcing and reconditioning the best e-bikes. Germany has become our largest market, and to support our growth we are looking for an Operations Lead. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience. The Operations Lead, Stuttgart, will be responsible for owning the operational flow of our UpCenter in Stuttgart, our - to be - largest UpCenter globally. This includes managing all the teams in our UpCenter, including middle management, setting the priorities for the teams, managing the UpCentrer P&L and operational targets, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers. If you thrive in a fast-paced, entrepreneurial D2C environment and are ready to scale our operations, we want you to be part of our exciting growth journey! Build and lead a strong team of managers, operation associates and bike mechanics Define targets, priorities and strategy Own the UpCenter P&L/budget, ensuring targets are met Go deep into the data to find optimization opportunities Design and implement processes to optimize operational flow and financial efficiency Set up tools and dashboards to get an accurate view on operations Work closely with the rest of the company to support an extremely fast paced growth and expansion