About this role
Location: US Department: Information Technology The Director of IT Operations manages our enterprise systems including cloud services, cloud infrastructure and networks, workstations, servers, system management, and business applications. Responsibilities Lead IT operational and strategic planning, innovation, project planning, and resource allocation. Manage and maintain networks and cloud infrastructure, including hardware/software planning, installation, configuration, and support for networking, server, desktop, and business systems. Manage 24/7 critical production support applications. Coordinate daily support issues across sites to keep systems highly reliable and operational. Maintain documented inventory of software licenses, hardware, backup procedures, and IT processes. Implement technology to proactively monitor and protect IT infrastructure. Monitor technology security, including network account passwords and IP addresses. Perform maintenance, repairs, backups, patches, and upgrades. Establish processes to keep computing and networking systems in excellent condition. Inform business units of current and future IT activities and projects. Research current and potential resources/services and recommend improvements. Manage IT staff including recruitment, supervision, scheduling, development, and evaluation. Troubleshoot and provide effective technical support. Manage and prioritize multiple projects.