About this role
Job Location: Arusha, Tanzania About the Role: The Refurbishment Line Manager oversees end-to-end refurbishment operations in Tanzania facilities, ensuring that returned and recovered solar products are efficiently assessed, repaired, graded, and returned to a saleable condition. This role also encompasses full inventory accountability for spare parts, refurbished goods, and field return goods — maintaining accurate stock records, minimising losses, and ensuring materials are available to sustain uninterrupted refurbishment throughput. The role requires strong operational management skills, hands-on technical expertise, and a focus on continuous improvement. Operations Management Plan, organise, and oversee daily refurbishment line and After Sales warehouse operations. Set and monitor production targets to ensure throughput, quality, and turnaround time (TAT) KPIs are consistently achieved. Manage the end-to-end flow of returned products — from intake and diagnostics through repair, grading, and dispatch. Coordinate closely with logistics, warehouse, and supply chain teams to ensure smooth material flow. Inventory Management Maintain accurate and up-to-date inventory records for spare parts, refurbished goods, and field return goods across all locations. Oversee the intake, logging, and classification of all field return goods, ensuring proper condition assessment and traceability from receipt to final disposition. Manage spare parts inventory to ensure adequate stock levels for uninterrupted refurbishment operations while minimising excess or obsolete inventory. Implement and enforce stock control processes, including cycle counts, periodic stock audits, and reconciliation of physical versus system inventory. Work with procurement and supply chain teams to forecast spare parts requirements based on return volumes and repair trends. Ensure refurbished goods are properly graded, labelled, and stored, with clear visibility of available stock ready for redeployment or resale. Identify and escalate inventory discrepancies, shrinkage, or losses, and implement corrective actions. Team Management & Development Manage, coach, and develop technical and non-technical teams within the Refurbishment Centre function. Conduct regular performance reviews, identify skill gaps, and facilitate development plans. Foster a culture of accountability, safety, cross-functional partnership, and continuous improvement on the shop floor. Quality Assurance Implement and enforce quality control standards at every stage of the refurbishment process. Oversee product grading frameworks to ensure accurate classification of refurbished units. Investigate and resolve quality concerns or recurring defect trends through structured root cause evaluation. Process Improvement & Reporting Identify opportunities to improve efficiency, reduce waste, and lower refurbishment costs. Maintain accurate operational records and produce regular reports on output, quality, inventory, and costs. Contribute to the implementation of new systems, tools, and processes as the refurbishment programme scales. Health, Safety & Compliance Ensure the refurbishment facility operates in full compliance with health, safety, and environmental regulations. Conduct regular safety audits and maintain a safe working environment for all team members. Manage the disposal of non-recoverable components in line with e-waste and local regulatory requirements.