About this role
Location: Kampala, Uganda About the role: The Regional Collections Manager at Sun King will drive the efforts and processes related to the collections of our PAYG products in the field. They will analayse data critically, give insights and suggestions on how to improve customer payments and satisfaction while ensuring that the company offer matches end-users expectations. Do data analysis using data tools, and share informed insights to drive portfolio quality Work on regional portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers. Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to reduce problems of disabled lamps and repayments. Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights. Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction. Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers on cases where direct intervention is required. Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team. Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs etc., as per the processes laid out by the Risk function. Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues. Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time. Recruiting cash collection centres and set up for the key collection area.