About this role
Location: Nairobi, Kenya About the Role: The Contact Center Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively. Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Receive customer queries and ensure these are resolved promptly. Proactively Listen to handle all queries efficiently while maintaining service quality and standards. Help minimize defaults by reaching out to customers with delayed payments. Proactively contact dormant customers directly to resolve any pending issues. Building and maintaining good customer relationships regarding the diversity of the customer base. Report to the call center team managers issues raised from customers that need immediate actions or resolutions from the management. Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems. Perform any other tasks or duties that may be assigned.