About this role
Location: Namapa, Nampula About the role: The Area Collection Executive will manage the efforts and processes related to collections of our Sun King EasyBuy products in the field. They will give advice and suggestions on improving customer payments and satisfaction while ensuring that the Company's offer matches end-users expectations. The position will be based in the area, with 80-90% of the time spent in field-related activities working directly with Field Agents and Customers. Reviewing Area portfolio and repayment trends and laying down daily, weekly, monthly strategies to drive better collection rates from delinquent customers. Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction and mitigate hurdles of disabled lamps and repayments. Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights. Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction. Working with Area Business Managers and Field Sale Executives/Energy Officers to repossess products from delinquent customers on cases where direct intervention is required. Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team. Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs/EOs etc., as per the processes laid out by the Risk function. Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues. Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.