About this role
SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. We set new standards by providing high-quality, inclusive products that support everybody. We’re disrupting the industry and redefining the future of fashion, and we’re looking for passionate, proactive team members to help drive our technology forward in retail. About the Role As IT Helpdesk Support – Retail, you’ll play a key role in ensuring our SKIMS retail stores run seamlessly by delivering fast, thoughtful, and effective technical support. You’ll be the first point of contact for store teams needing assistance with point-of-sale systems, mobile devices, network connectivity, and retail-specific tools. Your ability to troubleshoot efficiently and prioritize support tickets will directly impact the in-store customer experience. Provide first-line technical support to all SKIMS retail store locations via phone, Slack, ticketing system, or email Troubleshoot and resolve POS, mobile device, printer, and network issues in a timely manner Assist with store technology setup and support for new store openings, relocations, and events Collaborate with Retail Operations, Facilities, and Store Design teams to ensure technology needs are met Support onboarding and offboarding of retail team members, including account provisioning and hardware setup Escalate unresolved issues to appropriate IT team members and follow through to resolution Maintain IT knowledge base and update documentation for common support workflows Track, update, and close tickets using SKIMS' internal ticketing system Monitor systems and proactively identify issues that may impact store performance Assist in regular audits to ensure compliance with IT and security protocols