About this role
Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 55 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service deliver safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for. We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovation-bringing stat-of-the-art equipment and services to our clinics. Join the SkinSpirit experience! The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care. We are looking for Tuesday/Wednesday coverage with the occasional weekends 23/hrs a week Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts. Provide excellent client care and customer service Answer and screen high volume of inbound phone calls Manage appointments (scheduling, moving and canceling appointments) Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction Accurately complete client transactions Manage multiple responsibilities while maintaining composure, always keeping the clients a priority Perform opening and closing duties of the clinic Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing Maintain complete confidentiality in all guest matters in accordance with company policy Assist with other duties and projects as assigned by management