About this role
NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional. The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks. Please note: This is an onsite position based in Midland, Texas . To be considered for the role, candidates must be located within a reasonable commuting distance of NetAscendant's Midland office. Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues. Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices. Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments. Perform software installations, updates, and security patches according to company and client requirements. Support users with Microsoft Office applications, email configurations, and productivity tools. Manage and maintain network connectivity by monitoring TCP/IP configurations and troubleshooting network issues. Replace or repair computer hardware components such as drives, memory, and peripherals. Document support activities, resolutions, and system changes in the company’s ticketing or tracking system. Coordinate with senior engineers or vendors to escalate unresolved issues efficiently. Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction. Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.