About this role
IronOrbit delivers secure, high‑performance private hosting, remote managed services, and modern workplace solutions. We’re looking for a hands‑on delivery leader who delights customers, motivates teams, and consistently lands projects on time and on budget. The Team Service Delivery & Professional Services is a single delivery organization with two sub‑groups: · Project Management (PM): Program/phase‑gate governance, schedule & risk management, stakeholder communications, BAU/hypercare transitions. · Professional Services (PS): Engineers and specialists who execute builds, migrations, upgrades, image governance, and structured operational initiatives. You will lead both PM and PS, ensuring seamless onboarding for new customers and successful delivery of projects and initiatives for existing customers. The Role As Service Delivery Manager , you will: · Own customer onboarding & delivery: Lead end‑to‑end onboarding for private hosting and remote managed services; set phase gates, dependencies, and communication plans. · Drive initiatives for existing customers: Deliver server/network upgrades, office moves, storage remediation, and technology refresh programs. · Lead the people: Direct Project Managers and Professional Services personnel (Systems Engineers, Support Specialists/Engineers/Analysts); set goals, coach performance, and grow careers. · Raise service quality: Enforce SOPs and QA for ticket lifecycle; reduce repeat incidents and extend reliability across VDI/EUC and infrastructure. · Standardize documentation: Ensure runbooks/PM templates and customer documentation (network topology, services, security) are complete before build/migration. · Manage risk & change: Govern image refreshes and production changes; coordinate with Engineering when holds impact schedules; plan phased upgrades for legacy systems. · Partner cross‑functionally: Collaborate closely with Sales, Account Management, Solutions Engineering, and Customer Success to unblock delivery and maintain trust. · Own the numbers: Build and execute project cost accounting ; manage team P&L (forecasting, margin, utilization, accruals); approve vendor invoices.