About this role
At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Traffic Controller serves as a frontline representative responsible for ensuring the safe, efficient, and customer-focused operation of parking facilities. This role requires strong customer service skills, attention to detail, and the ability to manage traffic flow, enforce parking policies, and respond to customer inquiries and issues in a professional and timely manner. Hours can range between Monday - Friday 7:00am - 5:00pm (Approximately 4hours per shift). **Changes to this schedule are subject to operational requirements. NOTE: Hours are reduced during College breaks and May through August. Shift times may vary based on the demands of the college. Provide exceptional, face-to-face customer service, ensuring a positive parking experience. Assist customers who are unsure of payment methods or parking procedures. Support customers throughout the parking entry and exit process. Address and resolve customer concerns, including handling irate or escalated situations in accordance with company policies and service standards. Act as a frontline representative of the company, maintaining professionalism at all times. Issue parking notices to vehicles in violation of facility policies and accurately document violations. Monitor and manage traffic flow within the parking facility. Conduct routine lot counts and adjust parking counters as needed. Assist with the coordination of ingress and egress to maintain smooth operations. Maintain accurate records of lot activity, revenues, and related transactions. Perform regular patrols of the parking facility, including during various weather conditions. Identify and report safety hazards, equipment malfunctions, or operational issues to the Site Manager. Ensure the facility is clean, organized, and free of obstacles at all times. Coordinate with property security for any parking- or garage-related incidents. Operate and maintain company and/or property-owned equipment during assigned shifts. Maintain detailed logs of daily activities, issues, and incidents in the logbook. Communicate all relevant information to supervisors and management in a timely manner. Collaborate with supervisors to prioritize daily tasks and operational needs. Provide suggestions and recommendations to improve parking operations and efficiency. Adhere to all company policies, procedures, and site-specific requirements.