About this role
At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Valet Ticket Writer – Emergency Room Ramp is a critical frontline role supporting patients, families, and clinical staff during high‑stress situations. This position works in the ER valet ramp, greeting arrivals, collecting payments when applicable, gathering vehicle and customer information to issue valet tickets, and assisting with vehicle movement in the ramp to maintain safe and efficient traffic flow. The role requires urgency, empathy, and strict attention to safety. Greet patients, visitors, and family members promptly and compassionately upon arrival at the ER valet ramp Collect valet parking payments (cash and approved electronic methods) accurately and in accordance with hospital and company policies Capture required customer and vehicle information to generate valet tickets quickly and accurately Clearly explain the valet process, retrieval instructions, and next steps during emotionally sensitive situations Monitor traffic flow in the ER ramp and proactively communicate with valet drivers to prevent congestion or delays Move vehicles within the valet ramp or designated areas, when required, to maintain clear access for emergency vehicles Maintain strict cash-handling controls and reconcile transactions at the end of each shift Coordinate with valet drivers, supervisors, security, and hospital staff to support uninterrupted emergency operations Ensure compliance with hospital safety, privacy (HIPAA awareness), and infection-control expectations Keep the booth, ramp area, and work station clean, orderly, and professional at all times Remain calm, professional, and service-focused in fast-paced, high-pressure environments