About this role
Location: White Plains, NY Position: Valet Parking Lead Hourly Pay: $17 Schedule/Shift: Varying At Reimagined Parking, we believe great people drive great results. That’s why we prioritize our teams, champion a positive culture, and relentlessly pursue excellence. The Valet Lead is responsible for responding quickly to customer’s request and providing caring interactions with all guests, as well as providing leadership to other Valet Staff and overall support to the Operations Manager. The Valet Lead works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met and adhered to state and local laws. Coordinate the full valet service process from arrival to departure, including greeting guests, retrieving keys, issuing tickets, and entering customer information via electronic devices Park and retrieve guest vehicles safely and efficiently, ensuring proper vehicle placement and accurate tracking of vehicle location Lead and support valet attendants during assigned shifts to ensure smooth and safe operations Assist with training and onboarding of new valet team members Monitor team performance and provide real‑time direction, coaching, and support Support Operations Manager by assisting with Operations tasks Step in to address concerns raised by other Valet staff or guests when Supervisor or Operations Manager is away. Inspect vehicles for pre‑existing damage and document findings using electronic or manual ticketing systems Deliver exceptional customer service by building rapport, responding promptly to inquiries, and providing directions or assistance as needed Act as a professional brand ambassador by courteously interacting with guests, opening vehicle doors, and assisting with unloading and loading personal items Maintain vehicle safety and security by directing traffic, positioning barricades, monitoring ramp or drive areas, and arranging towing services when required Request, collect, and accurately process applicable valet fees; assist with reconciling end‑of‑shift revenue and ticket distribution Retrieve vehicles promptly for waiting guests and assist with luggage or personal items when necessary Immediately report incidents, accidents, or claims to the Operations Manager or Shift Lead Communicate professionally and effectively with guests, clients, supervisors, and teammates at all times