About this role
Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment. At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations. The Asst. Food & Beverage Manager is responsible for completing canape or cake requests, assisting the Hotel Inventory Manager in loading food and beverage stores, updating maintenance logs and technical defects, and invoicing picklists. They ensure all operational food and beverage areas are adequately manned to meet service demand, update Ocean Concierge with the correct food menu cycle, and set up food venues clean and ready for operation before guest embarkation. The Asst. Food & Beverage Manager takes full ownership of any negative service interactions and ensures a timely, effective, and personalized service recovery. They promote the integration of Princess Medallion Class products, services, and applications throughout their team to drive engagement and deliver a guest-centric experience. They drive the Service Excellence culture by continually reviewing guest and teammates' comments and feedback, circulating in assigned areas, and ensuring satisfaction. The Asst. Food & Beverage Manager also conducts and attends all Public Health as directed by the F&B Director, responsible for an inclusive culture, and promotes a positive change management environment. They embrace experience ownership across all areas and strive to maintain great working relationships with all onboard departments. The Asst. Food & Beverage Manager provides the Food and Beverage Director and Executive Chef with the daily food cost worksheet, assists the Hotel Inventory Manager with central store inventory counts, and works in collaboration with Specialty Dining Managers to ensure accurate record-keeping. They prepare and submit quality reports on quality issues and product specifications, take ownership of environmental policies and procedures, maintain records as required by the company and governmental agencies regarding public health and sanitation standards, and participate in pre-arrival inspections in any F&B outlet as directed by senior management. In summary, the Food & Beverage Manager plays a crucial role in ensuring the smooth operation of the food and beverage operations, maintaining a positive work environment, and adhering to company and governmental regulations.