About this role
Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment. At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations. Ensures that all Bar staff provide an immediate positive first impression to every passenger through a warm, welcoming individual greeting. Regularly circulates among beverage areas to resolve irregularities, problems, and special situations in which staff members require senior-level guidance or assistance and to gather feedback on product delivery and service. Consistently coaches all Bar staff to interact with every passenger, observe and identify passengers' preferences and adjust service accordingly, anticipate passengers' needs, and engage in conversation while showing genuine interest at all times. Monitors the OBEs of all beverage service areas including Inside Lounges, Dining Room, Bellbox, Horizon Court, and Open Deck areas, in conjunction with the Food and Beverage Director, and provides prompt feedback to staff on their performance. Discuss customer feedback regularly with Bar personnel, providing guidance as necessary. Ensures that hours, staffing levels, and beverage service execution are correct in all Public Lounges, Dining Room, Horizon Court, Bellbox, Crew Bar/Wardroom, and Open Deck areas. Ensures all beverage areas have the correct setup, appearance, and ambiance. Regularly reviews work procedures and operational problems to determine ways to improve revenue yield, service, and team performance. Assumes responsibility for revenue produced in all beverage outlets. Set achievable daily Bar revenue targets per guidance from shoreside operations and Food and Beverage Director. Analyzes daily revenues critically according to overall performance, location, and beverage sub-category to allow Food and Beverage Director to plan corrective action. Observes each crewmember’s performance using role descriptions as a guide and delivers prompt and appropriate correction, improvement, or reinforcement.