About this role
Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment. At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations. Responsible for all onboard culinary operations. Oversees Galley management during operations to ensure menus are always executed in a manner that is consistent with Company standards. Ensures product quality in all food outlets by regularly monitoring tasting panels and inspecting mise-en-place during preparation periods. Always ensures that all passenger complaints regarding menu delivery are resolved to the passenger's satisfaction. Takes full ownership of any negative service interactions and ensures a timely, effective, and personalized service recovery takes place, documenting and escalating accordingly. Regularly ensures professional and visible appearances in all food outlets and public areas during each voyage. Always ensures menu options are available for guests with special dietary requirements and requests and advises guests when possible. Consistently exceeds the Food & Beverage Division specific targets and other key result areas reducing friction points and avoiding negative surprises. Utilizing Princess sponsored tools & systems ensures that each Culinary teammates always execute their duties and responsibilities in regards to delivery, production, and quality of food products. Actively contributes to preparing and finalizing accurate plans and quantities for local and container provisioning; does so in a meaningful time frame to prevent shortages while adhering to food waste control initiatives at all stages of production. Always anticipates and plans for Galley management rotational requests and communicates them to the shoreside operational group via the Food and Beverage Director and Teammates Office in a timely fashion. Effectively directs the Provision Master and Food and Beverage Storekeepers in the efficient and economic ordering, preservation, and utilization of provisions. Collaborates with the Hotel Inventory Manager, Food and Beverage team and Galley department to ensure the culinary product is always produced, journaled, and delivered within budgeted targets. Always ensures that costs, expenditures, and inventory of all Galley operational areas fall within the established budgets/targets. Regularly inspects provisions to evaluate quality, quantity, and conducts yield testing of key protein and production items. Mentors the Culinary team through coaching, training, and ongoing development to support career progression and conducts timely and fact-based performance appraisals in line with each teammate's role description. Effectively communicates company updates and strategies to the Culinary team using appropriate technology to disseminate information as directed and host daily team meetings. Effectively oversees the Dish department and ensures the Galley Supervisor and his/her staff adhere to cleaning and sanitation standards. Verifies that all equipment is maintained in a manner compliant with Company policies. Maintains current, accurate knowledge of public health standards and ensures continuous compliance with all hotel related public health policies.