About this role
Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment. At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations. Creates a comfortable, elegant atmosphere by always preparing table settings and maintaining service stations in accordance with all company standards. Understands the food and beverage menus and actively upsell and make recommendations based on guest preferences and dietary needs. Manages orders for assigned areas using on-board tools and technology. Delivers food and beverages as requested, on time, in the correct service order and according to brand standards. Ensures service procedures are followed during meal times, including clearing and cleaning tables to brand standards. Cultivates a memorable connection with each guest by always showing genuine interest during service and remaining fully engaged throughout the cruise. Always observes and identifies guest preferences and adapts service accordingly, anticipating guest needs. Understands the facilities, product and service expectations of their area and promptly rectifies any deficiencies that would negatively impact the guest experience. Utilizes expertise and knowledge of the ship's food and beverage outlets and their respective operating hours to provide flexible options for individual guest preferences. Maximizes wine and beverage sales by presenting relevant choices in an inviting manner and using Medallion Class tools to deliver a personalized experience. Ensures that orders are recorded promptly and accurately through the on-board POS system. Promotes Specialty Dining venues to enhance the guest dining experience and strives to exceed set targets. Sensitively executes sales promotions and special event notifications as directed by the Restaurant Manager and Director of Restaurant Operations without interfering with the guest's dining experience.