About this role
Set a course for adventure with Princess Cruises! As one of the world's leading cruise brands and an employer of choice in the industry, Princess Cruises offers exciting career opportunities aboard a fleet recognized for exceptional guest experiences and innovation at sea. Our teammates represent more than 60 nationalities and bring diverse talents, perspectives, and experiences to life every day. Together, we create memorable moments for guests while building rewarding careers in a supportive, inclusive, and globally connected environment. At Princess Cruises, we are passionate about delivering exceptional service and creating unforgettable experiences. We are looking for individuals who share our commitment to excellence, thrive in a team environment, and take pride in making a positive impact on our guests and fellow teammates. As part of the Princess family, you'll enjoy competitive benefits, professional development opportunities, international career pathways, and the unique opportunity to explore some of the world's most breathtaking destinations. As an Assistant Purser , you will play a vital role in supporting either the Guest Services or Administration function onboard, depending on operational needs. This position is key to ensuring smooth guest operations, accurate documentation, and exceptional service delivery. You will supervise and support Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting, while upholding Princess Cruises’ standards of excellence, safety, and integrity. Please note: Assignment to either the Guest Services or Administration function will be determined based on operational requirements and may remain fixed for the duration of the contract. Guest Services Function Supervise Guest Services Officers, ensuring they understand and adhere to all Hotel Policies & Procedures, financial controls, and service standards. Provide ongoing coaching and support to help team members effectively use hotel systems and tools. Ensure Guest Services Officers demonstrate commitment to the CRUISE program and Core Values in every interaction. Assist the Guest Services Manager in scheduling staff to optimize coverage and maintain service standards. Ensure guest complaints and hotel defects are documented accurately and escalated appropriately. Support the resolution of lost luggage reports and ensure timely updates are provided to affected guests. Promote ownership of guest issues among team members, ensuring follow-up and resolution are clearly communicated. Assist in delivering service and product knowledge training to Guest Services Officers. Help develop routines that provide team members with experience across various service roles. Maintain current knowledge of public health standards and assist in coordinating onboard responses to outbreak situations.Ensure Guest Services Officers maintain accurate floats and settle shipboard accounts correctly, in line with company procedures. Monitor compliance with financial controls and support the resolution of discrepancies. Administration Function Work closely with port officials to provide suitable working areas and ensure accurate handover of guest documentation. Prepare, process, and transmit APIS and Landing Order files to CBP, U.S. Coast Guard, and other authorities in compliance with MSPM and HESS-MS policies. Advise onboard and shore-side teams on guest and crew counts prior to sailing, including international guest details requiring translated materials. Ensure data integrity and confidentiality of Personally Identifiable Information (PII) at all times. Accurately prepare and deliver the non-revenue list, Fleet Cabin utilization report, and coordinate disembarkation logistics. Liaise with department managers and the Crew Manager to ensure non-revenue guests meet Customs and Immigration requirements. Coordinate transfers with Port Agents and ensure proper documentation for guests breaking voyage or joining at Wayports. Meet with shoreside embarkation teams prior to embarkation to provide documentation guidance and reference materials. Ensure missing guest information is entered into the Navigator check-in app and required documentation is collected. Be present in the terminal during embarkation and disembarkation to assist ground handlers and check-in supervisors. Asst Purser may be assigned to Night Manager role and work during night shifts, managing overnight Hotel operations to ensure excellent guest service continues at all times.