About this role
As a Customer Experience Intern at Portnox, you will support the Customer Experience team in delivering a positive and seamless journey for our customers. This role is a great opportunity to gain hands-on experience in customer success, project coordination, and cross-functional collaboration within a fast-growing SaaS environment. You’ll work closely with experienced team members, helping contribute to onboarding efforts, customer engagement activities, and internal process improvements. We’re looking for a detail-oriented, proactive individual who is eager to learn and passionate about creating great customer experiences. Customer Journey Support: Assist the team in supporting various stages of the customer lifecycle, including onboarding, adoption, and ongoing engagement. Customer Onboarding Assistance: Help coordinate onboarding activities by tracking tasks, preparing materials, and following up with internal teams and customers. Customer Engagement: Support regular customer touchpoints by preparing notes, gathering data, and helping ensure customers are effectively using our solutions. Account Support: Assist Customer Experience team members with account research, updates, and documentation. Data & Reporting: Help maintain customer records, update health scores, and support reporting efforts in Salesforce or other CX tools. Cross-Functional Collaboration: Partner with teams like Sales, Product, and Support to help ensure a consistent customer experience. Documentation & Tools: Help create and organize customer-facing materials, internal guides, and track interactions in company systems.