About this role
We are seeking a resilient, motivated individual to join our Proactive Care hub as a Call Handler in our NHS appointments team. In this high-impact role, you’ll be part of a dedicated Patient Recall team focused on helping NHS patients access vital health reviews and clinical appointments. You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone’s health - and in some cases, may even save lives. This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions. If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets - this could be the perfect challenge for you. Making 150+ outbound calls per day to NHS patients due for clinical reviews. Handling objections professionally, including from patients contacted multiple times. Explaining the importance of health appointments in a clear, persuasive way. Motivating hesitant or sceptical patients to book potentially life-saving appointments. Working across multiple clinical areas and learning new medical terminology (training provided). Tracking your performance and participating in coaching to improve booking rates. Recording call outcomes accurately and updating patient records in CRM systems. Meeting and exceeding daily, weekly, and monthly booking targets. Thriving in a fast-paced, target-driven environment where resilience is key