About this role
The Head of Operational Risk will lead the development, implementation, and continuous improvement of the firm’s operational risk framework across global commercial and operational activities. This role requires a strategic thinker with strong stakeholder influence, deep industry knowledge, and the ability to drive cultural change while managing an international team. The successful candidate will act as the primary point of contact for operational risk across the business, ensuring robust controls, effective incident management, and clear risk insight for senior leadership. Leadership & Strategy Set the strategic direction for the Operational Risk function in alignment with wider business objectives. Lead, mentor, and develop an international team with varying levels of experience and seniority. Raise the profile of the Operational Risk function across the organization, ensuring clarity of purpose and value. Risk Frameworks & Governance Establish, implement, and oversee the monthly KRI Framework, ensuring high‑quality reporting and insight for senior management forums. Lead the Incident Management Process, including investigation, analysis, lessons‑learned documentation, and presentation of findings. Support the ongoing enhancement of the Operational Risk Framework across core and emerging business areas. Review and improve policies, guidelines, and processes to strengthen risk culture and behaviors. Stakeholder Engagement Act as the go‑to operational risk partner for the business, providing subject‑matter expertise and practical guidance. Build strong relationships with internal stakeholders, mediating between differing viewpoints to drive positive change in the risk and control environment. Represent the function in key internal meetings, committees, and cross‑functional initiatives. Operational Delivery Oversee the day‑to‑day running of the Operational Risk and Enterprise Architecture teams. Prepare and present operational risk metrics, insights, and trend analysis for monthly and quarterly governance meetings. Ensure timely escalation and resolution of risk issues, control gaps, and incidents. Deputize for senior leadership where required, providing continuity and authoritative input.