About this role
As our Civils Operations Manager, you will be responsible for the resources associated with delivering our Civils & Frame and Cover teams. You will have overall responsibility to plan, manage and supervise operational teams and supply chain partners, as they carry out schemes and provide operational leadership – ensuring that the work is delivered safely, on time, within budget and to our client’s expectations. In addition to Health and Safety, customer service is critical to the client. Satisfaction of customers is measured through a new regulatory measure called C-MeX. You will work closely with the client to influence the C-MeX measure and show leadership skills to genuinely care about the ratings customers give of our service. You will be expected to communicate with customers who are impacted by our work, as and when required. You will work with the scheduling, delivery and commercial teams, to ensure our programme of work is delivered safely, to the right quality, in the most efficient way possible. We are looking for someone to: Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations Ensure compliance with the client’s technical standards and specifications as well as the Network Plus standards of service and quality systems Ensure that the health and safety competence of any sub-contractors, employed and direct labour are assessed prior to commencing work Assess the risk associated with our operations and ensure that the correct site-specific method statements and risk assessments are completed and in place for all types of work on the contract Oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client’s needs Manage the operational resources deployed on this contract, including sub-contractors, and motivate where appropriate Demand safety and competence, including training requirements, pushing for improvement across all teams Proactively manage behaviours to influence improved ratings from customers; understanding any low performance ratings and sharing best practice with everyone.