About this role
We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates. Answering client's inquiries Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email. Tracking Shipments and backend shipping inquiries General Research Updating addresses and client information