About this role
The Executive Lounge Manager oversees the daily operations of the VIP/Executive Lounge, ensuring 5-star service standards are consistently met. This role blends high-end hospitality, guest relations, and food & beverage management to provide an exclusive, seamless, and memorable experience for premium guests and VIPs. Welcome VIP and Executive Floor guests, handling personalized check-ins, check-outs, and special requests with utmost discretion and professionalism. Oversee the daily setup and presentation of the lounge, including food and beverage presentations (breakfast, afternoon tea, and evening cocktails). Recruit, train, schedule, and mentor lounge attendants and receptionists to maintain flawless 5-star service standards. Ensure the lounge maintains immaculate cleanliness, high-quality food presentation, and a calm, exclusive atmosphere. Actively engage with guests to gather feedback, resolve complaints instantly, and anticipate their needs before they arise. Manage lounge inventory (linen, cutlery, F&B supplies) and control operational costs in line with the department budget.